DeckRobot Customer Service Desk

Guides and quickstarts for using and integrating Deckrobot. Ask questions, browse guides, chat with us.

What can we help you with?

Other questions

Required fields are marked with an asterisk

{"xsrfToken":"d7a571d81a481a8a5ad321fa728f86bd87215496_lout","branding":{"id":"1","key":"dsd","name":"DeckRobot Customer Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#212121","headerLinkColor":"#ffffff","headerLinkHoverColor":"#d94a11","headerLinkHoverBGColor":"#d94a11","headerBadgeColor":"#d94a11"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Need some help with DeckRobot? ","sharedPortalName":"DeckRobot Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"en-US":{"helpCenterTitle":"Need some help with DeckRobot? ","sharedPortalName":"DeckRobot Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8177cf","helpCenterTitleColor":"#8177cf","bannerMediaApiUrl":"https://api.media.atlassian.com/file/117dda99-36f1-4962-b6c9-3265c42c89e5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDk5ZDU3Yy0yZmQwLTQwZTEtOTBjZi0zNGM2OTNiMjE4NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjExN2RkYTk5LTM2ZjEtNDk2Mi1iNmM5LTMyNjVjNDJjODllNSI6WyJyZWFkIl19LCJleHAiOjE3NTE0NjYzOTUsIm5iZiI6MTc1MTQ2NTc5NX0.vjWQWwvOgnHTm4daFaLqQ8cwzvT6wHqdN7ExZpyU-W4&client=7499d57c-2fd0-40e1-90cf-34c693b21843&height=300&mode=fit","bannerMediaApiFileId":"117dda99-36f1-4962-b6c9-3265c42c89e5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"dsd","projectId":10017,"serviceDeskId":1,"name":"DeckRobot Customer Service Desk","description":"Guides and quickstarts for using and integrating Deckrobot. Ask questions, browse guides, chat with us.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10550,"iconUrl":"https://deckrobot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10546,"iconUrl":"https://deckrobot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10536,"iconUrl":"https://deckrobot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10540,"iconUrl":"https://deckrobot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10521,"iconUrl":"https://deckrobot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10528,"iconUrl":"https://deckrobot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10537,"iconUrl":"https://deckrobot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,4,6,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6174d3fc-aba6-3cc5-a6e8-a9727ac0a524","appLinkName":"System Confluence","appLinkUrl":"https://deckrobot.atlassian.net/wiki","spaceKey":"DSD","spaceName":"DeckRobot Customer Service Desk","spaceUrl":"https://deckrobot.atlassian.net/wiki/spaces/DSD","isServer":false},"labels":[],"projectKey":"DSD","serviceDeskId":1,"kbLinkDomainURLs":["https://deckrobot.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDk5ZDU3Yy0yZmQwLTQwZTEtOTBjZi0zNGM2OTNiMjE4NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0NjY5OTUsIm5iZiI6MTc1MTQ2NTc5NX0.HGrrds9fFHhbOauhcZbARHxg4y_3lSGiCdVFXR2XMFQ","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"7499d57c-2fd0-40e1-90cf-34c693b21843","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"000757d4-151c-4a9c-b8d5-1bac8a69173c","name":"Getting started","description":"Learn more about the DeckRobot add-in installation","categoryUrl":"https://deckrobot.atlassian.net/servicedesk/customer/portal/1/topic/000757d4-151c-4a9c-b8d5-1bac8a69173c","createdAt":"1671008128010"},{"id":"d2d03d41-386d-4bc6-9372-2ceab086fb31","name":"User Guide: How to use DeckRobot","description":"Learn more about Deckrobot functionality ","categoryUrl":"https://deckrobot.atlassian.net/servicedesk/customer/portal/1/topic/d2d03d41-386d-4bc6-9372-2ceab086fb31","createdAt":"1671008182275"},{"id":"2661b572-07c6-44c2-8091-198670c5dcab","name":"FAQ","description":"Find answers to your questions ","categoryUrl":"https://deckrobot.atlassian.net/servicedesk/customer/portal/1/topic/2661b572-07c6-44c2-8091-198670c5dcab","createdAt":"1671008229932"}]}},"reqCreate":{"id":4,"projectId":10017,"issueType":{"id":"10032","name":"Support"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"Don't see what you're looking for? Select this option and we'll help you out.","instructions":"","icon":10550,"iconUrl":"https://deckrobot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2025-07-02T17:16:35+0300","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6174d3fc-aba6-3cc5-a6e8-a9727ac0a524","appLinkName":"System Confluence","appLinkUrl":"https://deckrobot.atlassian.net/wiki","spaceKey":"DSD","spaceName":"DeckRobot Customer Service Desk","spaceUrl":"https://deckrobot.atlassian.net/wiki/spaces/DSD","isServer":false},"labels":[],"projectKey":"DSD","serviceDeskId":1,"kbLinkDomainURLs":["https://deckrobot.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDk5ZDU3Yy0yZmQwLTQwZTEtOTBjZi0zNGM2OTNiMjE4NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0NjY5OTUsIm5iZiI6MTc1MTQ2NTc5NX0.HGrrds9fFHhbOauhcZbARHxg4y_3lSGiCdVFXR2XMFQ","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"7499d57c-2fd0-40e1-90cf-34c693b21843","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=deckrobot","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d7a571d81a481a8a5ad321fa728f86bd87215496_lout","baseUrl":"https://deckrobot.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://deckrobot.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7499d57c-2fd0-40e1-90cf-34c693b21843","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f785b0d410a64e3889115c39d3bcdbef","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}